At Elina Hikers, we are committed to delivering quality products for your outdoor adventures. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Return
Returns are accepted if you receive a product that is damaged, defective, or incorrect. To be eligible, the item must be unused, in its original packaging, and reported to us within 1-3 days of delivery.

2. How to Request a Return
To initiate a return, please email us at [email protected] within 1-3 days of receiving your order. Include your order details, a clear description of the issue, and photographs (if applicable).

3. Return Approval
Once your request is reviewed, we will confirm the return process. Items sent back without prior approval will not be accepted.

4. Refund Process
After the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the same Cash on Delivery channel, and our team will coordinate the process with you directly.

5. Non-Returnable Items
Used items or products damaged due to misuse are not eligible for return or refund.

6. Contact Us
For any questions regarding this policy, please reach out at [email protected].